At Gatti Plumbing, we’re closely monitoring the COVID-19 situation and working tirelessly to serve the plumbing needs of businesses and individuals who are quickly adapting to new ways of life, as we all pull together to curtail this outbreak. In response to the virus, we’ve implemented best practices in our workplace to help ensure the health and safety of our employees and customers.
Our Commitment to You
Putting our customers and employees first
We have temporarily limited on-site business operations to essential staff in our office and warehouses to ensure the same award-winning customer service with minimal interruption, especially those relying on Gatti Plumbing to deliver emergency plumbing services. These essential employees adhere to recommended hygiene and social distancing practices, and we’ve increased janitorial services to preserve a clean, healthy work environment.
What we are doing...
- We are requiring our technicians to wear disposable gloves and booties while in our customers homes (booties have always been our standard practice)
- Our technicians will be following CDC guidelines for best behaviors to reduce the spread of the virus (washing hands properly and often, hand sanitizer when washing not available, etc.)
- Our technicians will not report to work if they are not feeling well or have symptoms of the flu or coronavirus
What we ask of you...
- Please give “social distance” to your technicians while they are working in your home
- Please make sure that the work area is clean and free of any unnecessary items
- If any members of your household have been diagnosed with COVID-19 or are ill, please call the office to reschedule
- If any members of your household have been on a plane, cruise ship, bus, etc. in the last 14 days, please call the office to reschedule
The COVID-19 situation remains fluid, and Gatti Plumbing is committed to helping customers with their plumbing needs during this difficult time. We will continue to monitor and respond to federal, state and local health authorities to protect our employees and serve our customers safely with minimal disruption. Our goal has always been to offer the best service experience possible and the safety of our customers and our team is paramount.
Thank you for your continued support as we navigate these challenging times, and we hope that everyone remains healthy and safe!
The Gatti Plumbing Family
Our business philosophy
With a fully stocked warehouse, over 20 trucks on the road in Monroe County—and fully trained and certified technicians nearly everywhere in between—we are confident we can give you the service, support, and satisfaction you expect from your local plumber.
Gatti Plumbing takes pride in knowing that our customers are serviced with integrity and work excellence.See what our customers say!
Go with Gatti!
Just a few great reasons why Gatti Plumbing is Rochester’s trusted plumber.
At Gatti Plumbing, our dedication to customer service and our experienced, well-trained plumbers set us apart from the average drain cleaning and plumbing service. We’ll get to your home or business quickly in an emergency, anytime 24/7. For regularly scheduled maintenance installations and other routine appointments, we’ll work at a time that’s convenient for you. That’s why our distinctive service vans are seen so often in neighborhoods across Rochester… Just look for the red wrench!
Certified Plumbing Technicians
Trusted since 1977
Most services quoted
over the phone
fully stocked warehouse
5 Star Customer Service
but don’t just take our word for it…
Kevin and Debbie W.Pittsford, New York
“We wish Gatti did more than just plumbing, because anytime we call them, they treat us like family...do fast and efficient work and they always give us options to consider for how to save money!”
John P.Rochester, New York
“Gatti Plumbing was very knowledgeable and courteous. They explained how the tankless water heater was going to work and called a few days later to see how we liked it. Very professional!”
Reate B.Hilton, New York
“Service technician was courteous and professional; he handled the installation in an efficient manner; we have had many plumbing issues handled by this dealer and are well pleased with how all have been addressed!”
Cindy F.Rochester, New York
“I've used Gatti Plumbing in the past and asked for a quote on a tankless heater. Their price was very good and the job exceeded my expectations. They are neat and courteous and they definitely have a customer for life!”
Robert J.Penfield, New York
“Competitively priced, prompt response, inhouse availability and courteous personnel.”
Gary V.Rochester, New York
“Gatti Plumbing did an excellent job. Pre-sale: Very thorough, prompt contact, handled multiple questions Install: Complete, professional installation Post-sale: Quick follow-up, answered more questions HIGHLY recommend!”
John C.Hilton, New York
“They are the best plumbers outside of my wife's late father. I highly recommend them!”
Pat C.Rochester, New York
“Gatti Plumbing did a fantastic job with our Rinnai tankless water heater. They educated us on the equipment and did a wonderful job on the installation. I would recommend Gatti Plumbing to all of my family and friends!”
Tim F.Rochester, New York
“Price was fair. Follow-up was good. Work seems excellent. They were even able to come a few days than expected.”